Frequently Asked Questions

You can book directly through our website by selecting your desired cabin, choosing your dates, and completing the reservation form. You can also call us at (618) 771-6868 or email us to book. We recommend booking early, especially for weekends and peak season (fall foliage and summer).

Our standard minimum stay is 2 nights. Holiday weekends (Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas/New Year's) require a 3-night minimum. Weekly discounts are available for stays of 7+ nights.

We accept all major credit cards (Visa, Mastercard, American Express, Discover). A 50% deposit is required at the time of booking, with the remaining balance due 14 days before check-in. All payments are processed securely.

Check-in is at 4:00 PM and check-out is at 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability. We use a keyless entry system, so you can arrive at your convenience after 4 PM without needing to meet anyone.

Detailed driving directions and a GPS pin are sent with your booking confirmation email. Since some cabin locations have limited cell service, we recommend downloading the directions before your trip. We also provide landmarks and photos to help guide you.

14+ days before check-in: Full refund minus a $25 processing fee.
7-13 days before check-in: 50% refund.
Less than 7 days before check-in: No refund.
We strongly recommend travel insurance for your trip. In case of severe weather events, we will work with you on rescheduling.

All cabins come fully equipped with: bed linens and towels, a fully stocked kitchen (pots, pans, dishes, utensils, coffee maker), basic toiletries (soap, shampoo), paper products (toilet paper, paper towels), dish soap and sponge, firewood (one bundle), and cable/streaming TV. You'll just need to bring your food, beverages, and personal items.

Cell service varies by carrier, but generally AT&T and Verizon have the best coverage in the Shawnee Forest area. Some carriers may have limited service. We recommend letting loved ones know you may be off-grid during your stay.

Please contact us about our pet policy for each cabin. A pet fee may apply, and pets must be kept off furniture. Please mention your pet when booking so we can make appropriate arrangements.

All cabins are strictly non-smoking indoors. A designated outdoor smoking area is provided. A $250 cleaning fee will be charged if evidence of indoor smoking is found.

Our cabins are approximately 15 minutes by car from Garden of the Gods Observation Trail, one of the most popular and photographed locations in Shawnee National Forest. We provide detailed directions and insider tips for visiting.

The nearest grocery stores and restaurants are approximately 15-20 minutes away in the surrounding towns. We provide a guest guide with our recommendations for restaurants, grocery stores, gas stations, and other essentials. We recommend stocking up on groceries on your way in.

Shawnee National Forest is generally very safe. Standard outdoor precautions apply: watch for uneven terrain on trails, bring plenty of water on hikes, be aware of ticks (especially spring/summer), and store food properly to avoid attracting wildlife. We provide a detailed safety and tips sheet with your booking confirmation.